DD Events delivers, sets up and later collects the decorations, props and equipment used for your event. This policy explains how delivery, setup and collection work, and what we need from you to make sure everything runs smoothly on the day.
London event decoration delivery areas
We deliver across London and the surrounding areas shown as available at checkout. If your venue falls outside our standard delivery zone, a small out-of-area surcharge may apply — this is always shown clearly before you confirm your booking, never added afterwards.
Delivery windows & event booking notice
- We recommend booking at least 7 days in advance for standard setups.
- For larger events, weddings or corporate bookings, please book 2–3 weeks ahead to guarantee your preferred date.
- Delivery and setup are typically scheduled a few hours before your event start time; the exact window is confirmed with you after booking.
- Delivery charges, where applicable, depend on distance and order size and are shown at checkout.
On-site event decoration setup
Our team delivers and installs your decorations at the venue on the agreed date and time, following the layout you created in the planner. Setup time varies depending on the size and complexity of your design, and we'll let you know an estimated duration when your booking is confirmed.
Access & your responsibilities
To keep your setup on schedule, please make sure the following are arranged before our team arrives:
- Venue access at the agreed time, including any keys, codes or staff sign-off needed
- Parking or loading access close to the venue entrance where possible
- Any venue permissions required for decorations, ladders, or wall/ceiling fixings
- A clear space for setup, free of existing furniture where your layout requires it
If our team can't access the venue at the agreed time, this may delay setup or, in some cases, incur an additional call-out charge.
Event decoration collection & teardown
After your event, our team will return at the agreed time to dismantle the setup and collect all rented props, decor and equipment. You don't need to pack anything away yourself — just ensure the venue remains accessible for collection.
Damage, loss & deposits
- You're responsible for rented items from the point of setup until our team collects them.
- Missing, damaged or excessively soiled items may be charged at replacement or repair cost.
- For larger bookings, a refundable security deposit may be requested and returned after collection, subject to an items check.
Delays
We plan delivery and setup times carefully, but we're not responsible for delays caused by traffic, weather, venue restrictions or access issues outside our control. If a delay is likely to affect your event, we'll contact you as soon as possible.
Contact
- Email: ddeventslondon108@gmail.com
- Phone: +44 7587 359426
- Post: DD Events, United Kingdom
Let us know your postcode and event date and we'll confirm availability.