We understand that plans can change. This policy explains, in plain terms, how deposits, cancellations, rescheduling and refunds work when you book event decoration, prop hire or styling services through DD Events. It applies to all bookings made via our website.
Overview for event decoration refunds
By booking our services, you agree to the terms below. These rules are designed to be fair to both you and us — giving you clear options if plans change, while protecting the time, staffing and stock we set aside for your event as soon as you book.
Deposits & event booking confirmation
- Your booking is confirmed once we've received your deposit or full payment.
- Deposits secure your event date and reserve the props, decor and staff needed for your setup.
- No preparation or ordering of custom items begins until payment is confirmed.
- Any remaining balance must be paid within the timeframe agreed at booking, and always before your event date.
Your right to cancel
Under the Consumer Contracts Regulations 2013, online purchases in the UK normally come with a 14-day "cooling-off" period. However, this right does not apply to goods or services that are made to your specification or clearly personalised — which includes most DD Events bookings, since your decoration layout, colours and props are custom-configured to your event through our planner.
Because your setup is personalised, the standard 14-day cooling-off period does not apply once you've confirmed a booking. Instead, the cancellation schedule in Section 4 applies.
This doesn't affect your other statutory rights — for example, your right under the Consumer Rights Act 2015 to a service carried out with reasonable care and skill.
Event decoration cancellation refund schedule
If you need to cancel a confirmed booking, the following schedule applies based on how much notice you give us before your event date:
| Notice before event | Refund |
|---|---|
| 30+ days | Refund of amount paid, minus your non-refundable deposit and any costs already incurred |
| 15–29 days | Up to 50% refund, depending on services already arranged or costs already committed |
| Less than 14 days | No refund — staff, props and delivery slots are already committed to your event |
To cancel, email or WhatsApp our team using the details in Section 10, quoting your order number. Cancellations take effect from the date we receive your written request.
Rescheduling your event
- Rescheduling requests must be made in writing (email or WhatsApp) as early as possible.
- New dates are subject to availability of props, decor stock and staff.
- Additional costs may apply if your requirements change alongside the new date.
- Requests made with less than 14 days' notice may be treated as a cancellation under Section 4.
Cancellation by DD Events
In the rare event that we're unable to fulfil your booking — due to an operational issue, supplier failure, or other circumstance on our side — we will offer you either:
- A full refund of everything you've paid, or
- An alternative date, or a comparable decoration package at no extra cost
We'll always contact you as early as possible and work with you to find the best solution.
Force majeure
We're not liable for delays or cancellations caused by events outside our reasonable control, including but not limited to:
- Extreme weather affecting delivery or setup
- Government restrictions or legal requirements
- Venue closures or access restrictions outside our control
- Third-party supplier failures beyond our reasonable control
Where a force majeure event affects your booking, refunds will be assessed case-by-case based on costs already incurred and services already delivered.
Refund processing time
Approved refunds are processed within 7–14 working days, back to your original payment method. Exact timing can vary slightly depending on your bank or card provider.
Non-refundable items
Some items are non-refundable once confirmed, including:
- Custom or made-to-order props and decor pieces
- Third-party services booked on your behalf (e.g. specialist suppliers)
- Bookings placed with less than 72 hours' notice before the event
Contact for refund queries
- Email: ddeventslondon108@gmail.com
- Phone: +44 7587 359426
- Post: DD Events, United Kingdom
Include your order number and we'll get back to you quickly.