HELP CENTER
Frequently Asked Questions
Got questions? We've got answers! Here are the most common questions about our event planning platform, services, and policies.
GENERAL QUESTIONS
DD Events Planner is an online platform where you can design, customize, and book event decorations
using a drag-and-drop planner.
You simply: 1. Select event type, 2. Choose template, 3. Add decorations, 4. Customize layout, 5. See live pricing, 6. Book your event.
No, the platform is beginner-friendly and easy to use. Anyone can create professional setups in minutes.
Yes, our platform is fully responsive and works perfectly on mobile, tablet, and desktop browsers.
PRICING & PAYMENT
Yes, pricing updates instantly as you add or remove items on our platform.
No, we provide transparent pricing with no hidden costs. What you see on the planner is what you pay.
We accept all major credit cards, PayPal, and bank transfers.
Yes, we provide seasonal offers, promo codes, and special package deals. Keep an eye on our home page for the latest updates!
TECHNICAL QUESTIONS
Our planner uses advanced canvas technology (Konva.js) for smooth design interaction and real-time updates.
Yes, our auto-save functionality ensures that your hard work is never lost, even if you accidentally close the browser.
Absolutely! All your saved designs are securely stored and can be accessed anytime through your personal dashboard.
Our platform is fully supported on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.
DELIVERY & SETUP
Yes, our professional team handles both delivery and full setup at your location.
We recommend booking at least 7 days in advance to ensure timely delivery and setup. For large events, booking 2–3 weeks ahead is ideal.
Delivery charges depend on your location and order size. The exact delivery fee will be shown transparently at checkout before you confirm your booking.
Yes! Our team will return after your event to dismantle and collect all rented decorations. You just focus on enjoying your event.
ORDERS & BOOKINGS
Booking is simple! After designing, click on Book Now, fill in your event details, and complete payment to confirm your booking.
Yes, modifications are allowed up to 48 hours before the event date. Please contact our support team to make changes to your order.
Absolutely! A confirmation email with your order details, delivery schedule, and invoice will be sent to your registered email address immediately after booking.
Yes, you can track your order in real-time through your personal dashboard under the "My Bookings" section.
RENTAL & RETURNS
Yes, many premium items are available on a rental basis. Rental items are clearly marked in the planner with a Rent badge.
Our team will collect rented items after your event. You do not need to worry about returning anything yourself — we handle the entire pickup process.
In the case of accidental damage to rented items, a repair or replacement charge may apply. We recommend reviewing our rental terms for full details.
ACCOUNT & DATA
Yes, we use secure, encrypted systems to protect your personal information.
Yes, you can request account deletion at any time by contacting our support team. All your personal data will be permanently removed in compliance with our privacy policy.
Absolutely! You can update your name, email, phone number, and address at any time through the Account Settings page in your dashboard.
SERVICES & CUSTOMIZATION
Absolutely! We offer fully customizable designs tailored to your vision. Contact our team to discuss bespoke decoration requirements.
Yes! We offer ready-made themed packages for occasions like weddings, birthdays, baby showers, and corporate events. You can also mix and match elements to create your own theme.
Yes, many of our decorations support personalization including custom photos, names, logos, and colour schemes. Look for the Personalise option within the planner.
CANCELLATION & REFUNDS
Yes, cancellations are allowed subject to our timing policy. Cancellations made more than 72 hours before the event are eligible for a full refund.
Approved refunds are processed within 5–7 business days and will be returned to your original payment method.
SUPPORT
You can reach us through Phone, Email, WhatsApp, or our Contact Form. Our support team is available 7 days a week from 9 AM to 9 PM.
Still Have Questions?
Our support is available via chat, call, or WhatsApp. We're here to help you plan your perfect event.
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