LONDON EVENT DECORATION HELP CENTER
Event Decoration FAQs for London Bookings
Got questions about wedding decoration, birthday setups, baby showers, corporate events, delivery, setup, live pricing or bookings? Find clear DD Events answers here.
4.9/5 from 300+ events
London & nearby areas
Secure online booking
GENERAL EVENT DECORATION QUESTIONS
DD Events Planner is an online platform where you can design and customise London event decorations, save your setup, add decor to an Event Quote List and send your event details to DD Events for availability and final pricing.
Select an event type, choose a decoration template, add backdrops, balloons, props and styling items, customise the layout, review the current estimate, save your design and send an event quote request with your date and venue details.
No, the platform is beginner-friendly. Anyone can create professional-looking wedding, party or corporate event decoration setups in minutes.
Yes, the DD Events planner is responsive and works on mobile, tablet and desktop browsers for quick London event planning.
EVENT DECOR PRICING & PAYMENT
Yes, pricing updates instantly as you add or remove decor items such as backdrops, balloons, props and styling products.
No. Your Event Quote List shows a clear current estimate for the decor you select. Delivery, setup, venue access and availability are reviewed by DD Events before your final quote is confirmed.
No. Sending an event quote request does not take any online payment. DD Events reviews your event date, venue, selected decor and setup before confirming availability and final pricing.
Yes, we provide seasonal offers, promo codes, and special package deals. Keep an eye on our home page for the latest updates!
TECHNICAL QUESTIONS
Our planner uses advanced canvas technology (Konva.js) for smooth design interaction and real-time updates.
Yes, our auto-save functionality ensures that your hard work is never lost, even if you accidentally close the browser.
Absolutely! All your saved designs are securely stored and can be accessed anytime through your personal dashboard .
Our platform is fully supported on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.
EVENT DECOR DELIVERY & SETUP
Yes, our professional London setup team handles delivery, installation and collection for confirmed decoration bookings.
We recommend booking at least 7 days in advance to ensure timely delivery and setup. For large events, booking 2–3 weeks ahead is ideal.
Delivery and setup requirements depend on your venue, postcode, access and selected decor. Any applicable delivery or setup cost is confirmed by DD Events as part of your final event quote.
Yes! Our team will return after your event to dismantle and collect all rented decorations. You just focus on enjoying your event.
ORDERS & BOOKINGS
Requesting a quote is simple. Choose or customise your decoration setup, add decor to your Event Quote List, enter your event date and venue details, then send the request to DD Events for availability and final pricing.
If your quote request or confirmed event plan needs changing, contact DD Events as early as possible. Changes depend on availability, event timing and the decor already reserved for your date.
Yes. After you submit an event quote request, you receive confirmation of the request. DD Events then reviews availability, venue requirements and pricing before confirming the final event plan with you.
Yes. Sign in to your dashboard and open Quote Requests to see the latest status of your event enquiry and review the selected items and event details you submitted.
RENTAL & RETURNS
Yes, many premium items are available on a rental basis. Rental items are clearly marked in the planner with a Rent badge.
Our team will collect rented items after your event. You do not need to worry about returning anything yourself — we handle the entire pickup process.
In the case of accidental damage to rented items, a repair or replacement charge may apply. We recommend reviewing our rental terms for full details.
ACCOUNT & DATA
Yes, we use secure, encrypted systems to protect your personal information.
Yes, you can request account deletion at any time by contacting our support team. All your personal data will be permanently removed in compliance with our privacy policy.
Absolutely! You can update your name, email, phone number, and address at any time through the Account Settings page in your dashboard.
SERVICES & CUSTOMIZATION
Absolutely! We offer fully customizable designs tailored to your vision. Contact our team to discuss bespoke decoration requirements.
Yes! We offer ready-made themed packages for occasions like weddings, birthdays, baby showers, and corporate events. You can also mix and match elements to create your own theme.
Yes, many of our decorations support personalization including custom photos, names, logos, and colour schemes. Look for the Personalise option within the planner.
CANCELLATION & REFUNDS
Yes, cancellations are allowed subject to our timing policy. Cancellations made more than 72 hours before the event are eligible for a full refund.
Approved refunds are processed within 5–7 business days and will be returned to your original payment method.
SUPPORT
You can reach us through Phone, Email, WhatsApp, or our Contact Form. Our support team is available 7 days a week from 9 AM to 9 PM.
Still Have Questions?
Our support team is available via chat, call or WhatsApp to help with decoration templates, live pricing, delivery, setup and London event booking questions.
Transparent event decor pricing
London & nearby areas
Secure online event booking